Compliance
We expect that you will receive a comprehensive, efficient and effective service. In the unlikely event of a problem arising or you being dissatisfied with the service provided, we have a comprehensive complaints procedure.
Initially you should raise the matter with the person dealing with your case or another more senior member of the department (such as your Case Supervisor) who will try to deal with the problem promptly.
Should you remain dissatisfied, you should let the person dealing with your case or the senior person handling your concerns know that you wish to make a formal complaint and he or she will then refer the matter to the Client Care Section of our Compliance Department who will contact you to set the complaints handling process in motion. Please see our Terms of Business for more details.
Please note that Claims Financial Ltd is regulated by the Claims Management Regulator and their contact details are below.
Claims Management
Regulation Monitoring and Compliance Unit
PO Box 7284
Burton on Trent
Staffordshire
DE14 9DP
T: 0845 450 6858
E: info@claimsregulation.gov.uk